NWU IT Help



NWU IT Help

NWU IT Help,
Our Vision
Empowering the NWU to excellence through the effective use of Information and Communication Technologies.
Our Mission



  • To align IT strategies and value disciplines with business strategies and become a strategic business partner;
  • To improve the balance and applying the optimal value disciplines between the five functional areas of IT by moving from a low value support focus towards a higher maturity level in terms of business value for Research, Teaching and Learning, while sustaining the maturity of Administrative systems, Shared services and ANC (ancillary).

Our Strategies



  1. Staffing:  Implement an agile staffing strategy that will improve the IT value proposition (aligned to the NWU success model) and have a balanced approach to the core activities of the University.
  2. Research:  Add real value to research activities by implementing an eResearch strategy with all the necessary stakeholders (Research DVC, Research Office, IT, Library, Research groupings).
  3. Learning & Teaching: Position IT as a key enabler in the operationalisation of the University’s Teaching and Learning Strategy.
  4. Stakeholder Engagement:  Engage with different stakeholder groups, building mutual trust and understanding to ultimately become strategic partners. Openness and transparency will be key in this strategy.
  5. Cyber Infrastructure:  Improve the provisioning of ample and appropriate computing capacity, storage for large volumes of data, broad and ubiquitous connectivity, and specialised and IT-integrated capturing and analytical instruments.
  6. Support Model:  Improve the IT support model to provide differentiated support and enable self-support while facilitating freedom of choice. Strive for operational excellence.
  7. Continuous Improvement:  Continuously improve the current IT services to ensure higher availability and reliability, thereby increasing productivity and user satisfaction.

IT-Help



 
We have an IT Service Desk on each campus.  Should you experience an IT related problem please log a ticket within IT-Help or contact your campus IT Service Desk.
Should you wish to provide us with feedback, feel free to drop us an email at talk2IT@nwu.ac.za



MAFIKENG

Room G76
Building A1
(+27 18) 389 2013/6
(+27 18) 389 2164
itm_help@nwu.ac.za



Monday – Friday
8:00 – 13:00 and
14:00 – 16:30
(Closed weekends and
Public holidays)

Internal Box 575

North-West University
IT Mafikeng Campus
Private Bag X2046
Mmabatho
South Africa
2735

POTCHEFSTROOM

Room 111
Building F20
(+27 18) 299 2700
ITDienste@nwu.ac.za

Monday – Friday
7:45 – 16:30
(Closed weekends and
Public holidays

Internal Box 529

North-West University
IT Potchefstroom Campus
Private Bag X6001
Potchefstroom
South Africa
2520

VAAL TRIANGLE

Room 105
Building 8
(+27 16) 910 3324/8
itv_help@nwu.ac.za

Monday – Friday
7:45 – 16:30
(Closed weekends and
Public holidays)

Internal Box 125

North-West University
IT Vaal Triangle Campus
Private Bag 1174
Vanderbijlpark
South Africa
1900