NWU IT Help

NWU IT Help

NWU IT Help,
Our Vision
Empowering the NWU to excellence through the effective use of Information and Communication Technologies.
Our Mission

• To align IT strategies and value disciplines with business strategies and become a strategic business partner;
• To improve the balance and applying the optimal value disciplines between the five functional areas of IT by moving from a low value support focus towards a higher maturity level in terms of business value for Research, Teaching and Learning, while sustaining the maturity of Administrative systems, Shared services and ANC (ancillary).

Our Strategies

1. Staffing:  Implement an agile staffing strategy that will improve the IT value proposition (aligned to the NWU success model) and have a balanced approach to the core activities of the University.
2. Research:  Add real value to research activities by implementing an eResearch strategy with all the necessary stakeholders (Research DVC, Research Office, IT, Library, Research groupings).
3. Learning & Teaching: Position IT as a key enabler in the operationalisation of the University’s Teaching and Learning Strategy.
4. Stakeholder Engagement:  Engage with different stakeholder groups, building mutual trust and understanding to ultimately become strategic partners. Openness and transparency will be key in this strategy.
5. Cyber Infrastructure:  Improve the provisioning of ample and appropriate computing capacity, storage for large volumes of data, broad and ubiquitous connectivity, and specialised and IT-integrated capturing and analytical instruments.
6. Support Model:  Improve the IT support model to provide differentiated support and enable self-support while facilitating freedom of choice. Strive for operational excellence.
7. Continuous Improvement:  Continuously improve the current IT services to ensure higher availability and reliability, thereby increasing productivity and user satisfaction.

IT-Help

 
We have an IT Service Desk on each campus.  Should you experience an IT related problem please log a ticket within IT-Help or contact your campus IT Service Desk.
Should you wish to provide us with feedback, feel free to drop us an email at [email protected]